Terms of Service
Last Updated: September 2026
1. Acceptance of Terms
By accessing Smart Town, you agree to be bound by these terms.
2. Use License
Permission is granted to use Smart Town for business purposes in accordance with these terms.
3. Account Terms
You must provide accurate information and maintain the security of your account.
4. Payment Terms
Pricing is available on our pricing page. Fees are billed for the billing period shown on your plan (monthly or annual) and are due by the date on your invoice. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. We send a renewal invoice and reminder emails ahead of each renewal so you have time to act.
5. Cancellation
You can cancel at any time by contacting us (see Section 9, Contact) before your next renewal date. Cancellation takes effect at the end of your current paid billing period — you keep access until then and are not billed for the next period. Cancelling during a trial is free; you will not be charged.
6. Refunds
Fees already paid for the current billing period are non-refundable, including if you cancel partway through the period. We may make an exception at our discretion for extraordinary circumstances — contact us to ask.
For one-time, invoice-based IT services (work billed by invoice rather than a recurring subscription): if work has not yet started when you request a refund, we refund the invoice in full; if work is in progress, we refund the unearned portion based on the work actually completed at the time of your request; once the work has been delivered, the invoice is non-refundable, though we will correct defects or non-conformance with the agreed scope at no extra charge. As with subscription fees, we may make an exception at our discretion for extraordinary circumstances — contact us to ask.
7. Billing Disputes
If you believe you have been billed in error, contact us before disputing the charge with your bank or card issuer. We aim to resolve billing questions directly and promptly.
8. Termination
We may terminate or suspend access immediately for cause.
9. Contact
For terms, billing, or cancellation questions, contact us at or via our contact page.